Define Ornganizational behaviour as a system. (OB as a System)
A system is a group of interrelated parts acting
together to accomplish a goal. An organization today is described as a system.
It is viewed as a group of interrelated parts within unified purpose. All system are composed of
three elements input, process and output.
Similarly, OB also can be viewed from a systems
perspective (approach). It is a social system. Organization achieve their goals
by creating, operating and communicating an OB system. We present here the OB
system (model) developed by S.P. Robbins.
OB system is composed of input, processes
(throughputs), output and feedback mechanism. It also interacts with the
external environmental forces.
1. Inputs:
They
are also called the independent variables. They are the determinants of
productivity, absenteeism, turnover, citizenship and job satisfaction. There
are three categories of input variables, group level variables and
organizational level variables. Individual working in organization are the
building blocks for group formation. When group are combined together, they
constitute (form) an organization. Each of them are independent in nature (for
details also see ‘levels of OB analysis’ topic in this book).
2.
Processes:
The input received by the individuals, groups
and organization as a whole are processed together to bring the outputs (the
dependent variables). Inputs received by an OB system are processed by:
·
Individual process variables (e.g. motivation,
perception, learning decision making etc.
·
Group process
variables (eg, group dynamics communication, leadership, power and politics,
conflict process etc.)
·
Organizational
process variables (e.g. HR policies and practices, interaction with external
environment, formal organizational designs etc. For details also see
'contributing disciplines to the field of OB.)
3. Outputs: They are also called the dependent
variables. They are the key factors that OB
wants to explain and predict. Here, we explain briefly each of these
dependent
variables:
·
Productivity: One of the
major concerns of OB is productivity, Productivity is an indicator of how much
an organization is creating relative to its inputs. In other words, it is a
measurement of performance that includes efficiency and effectiveness.
· Absenteeism: Second major
output variable of OB system absenteeism. It is defined as the intentional
failure to go to the work high degree of worker absenteeism may result poor
organizational productivity and vice versa.
·
Turnover: It is the third
output or dependent variable of CB system It is something that occurs when
people quit their jobs. It covers both voluntary and involuntary permanent
withdrawal from an organization. A high level of employee turnover brings a low
level of productivity and vice versa.
·
Organizational citizenship behavior (OCB): It is the extent to which an
individual's behaviour makes a positive overall contribution to the
organization. According to one expert, "OCB is discretionary behaviour that
is not part of an employee's formal job requirements, but that nevertheless
promotes the effective functioning of the organization
·
Job satisfaction: It is the
final dependent variable in an OB system, Job satisfaction is the amount of
overall positive affect (or feelings)that individuals have toward their jobs.
It represents an attitude rather than a behaviour. This variable is also
important from organizational point of view because:
Satisfaction is
negatively related to absenteeism and turnover (i.e., high level of job
satisfaction
produces low level of employee absenteeism and turn over and vice versa.)
4. Feedback: The feedback system measures outputs of OB process and feed into the system ( i.e., inputs and processing) to correct deviations and to achieve the desired behavioral results. So we can say that organizational behaviour is known as system and it has all those elements and parameters to be considered as system.
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